Every Pumpkin Duke garment is made specifically for the person who ordered it. We do not hold stock. We do not mass produce. Your order enters production only after it is confirmed — meaning by the time it reaches you, it was made for you and no one else.
This is why our returns policy is narrow. It has to be. We stand fully behind the quality of our work — and we will make it right when the fault is ours.
We accept return requests only in the following cases:
The embroidery has an error, the stitching is loose, the garment has a structural fault, or the product does not match what was described on the product page.
The product arrived visibly damaged due to handling during transit.
You received a product that differs materially from what you ordered.
We provide a full Size Guide on every product page. It is your responsibility to review it before ordering. Because your garment is made to order, we cannot accept returns for incorrect size selection.
Once production begins, the garment exists solely for you. We cannot accept returns because you changed your mind or no longer want the item.
If the product matches the description and was produced correctly, we do not accept returns based on personal preference regarding the design or aesthetic.
Email support@pumpkinduke.com with your order number, a clear description of the issue, and photographic evidence of the defect or damage.
Our team will assess the evidence and contact you with a decision. We may request additional photographs if needed.
Once a return is approved, your refund will be issued to the original payment method within 7 business days. Depending on your bank, it may take additional time to appear in your account.
For defect or damage claims, we will provide instructions on how to return the item. Return shipping costs for valid claims are covered by Pumpkin Duke.
If you have any questions about our returns policy before ordering, contact us at support@pumpkinduke.com. We would rather answer your questions upfront than deal with disappointment after.
